Shipping policy

**Shipping Policy**

Thank you for choosing shemaskincare! We are committed to delivering exceptional skincare products to enhance your beauty routine. Below is our shipping policy outlining the details of how we handle and process your orders:

**1. Processing Time:**
   - Orders are processed and shipped within 1-2 business days of receiving payment confirmation, excluding weekends and holidays.
   - During peak seasons or promotional periods, processing times may be slightly longer, but we strive to dispatch your order as swiftly as possible.

**2. Shipping Methods:**
   - We offer several shipping options to accommodate your preferences and urgency:
     - Standard Shipping: Estimated delivery within 2-3 business days.
     - Expedited Shipping: Guaranteed delivery within 1-2 business days.

WE DO NOT TAKE INTERNATIONAL ORDERS AT THE MOMENT 

**3. Shipping Rates:**
   - Shipping rates are calculated based on the weight of your order and the selected shipping method.
   - We offer free standard shipping on orders over £60.00, applicable to domestic orders within the United Kingdom.

**4. Tracking Information:**
   - Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.
   - This allows you to monitor the progress of your delivery and estimate its arrival time.

**5. Shipping Restrictions:**
   - We currently only ship to addresses within the United Kingdom. We apologize for any inconvenience this may cause for customers outside of our shipping zones.
   - We do not ship to P.O. boxes or military addresses.

6. Order Modifications and Cancellations:

   - Once an order has been shipped, modifications or cancellations will not be possible. 

**7. Lost or Damaged Shipments:**
   - In the rare event that your shipment is lost or damaged during transit, please contact us immediately.
   - We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.

**8. Customs and Import Duties:**
   - For international orders, please note that customs duties, taxes, and other import fees may apply.
   - These fees are the responsibility of the recipient and are not included in the product price or shipping cost.
   - Customs policies vary by country, so please check with your local customs office for more information.

**9. Holiday Shipping:**
   - During holidays or peak seasons, shipping carriers may experience delays beyond our control.
   - We recommend placing your orders in advance to ensure timely delivery during these periods.

**10. Contact Us:**
   - If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer support team.
   - You can reach us via email at shemaskincare@gmail.com or through our contact page on the website.

By placing an order with Shema Skincare, you agree to adhere to the terms outlined in this shipping policy. We appreciate your understanding and support as we strive to provide you with the best possible shopping experience.